WELCOME TO SHOPALARAB.COM!
Thanks
for using our website and Apps (“Site”). The Site is owned and operated by QZF
GENERAL TRADING LLC registered in United Arab with its Head Quarter in Dubai, UAE.
Helpful Definitions
·
References to the
“Terms” and/or “Agreement,” mean this, these Terms & Conditions as set
forth herein.
·
References to
“us”, “we”, “our” and/or “the company” mean ShopAlArab.com
·
References to
“you”, “customers” and/or “users” mean the User of the Website.
·
References to the
“Site” mean the Websites bearing the URLs www.shopalarab.com, ae.shopalarab.com,
support.shopalarab.com, and Our apps (ShopAlArab.com Android and iOS Apps)
You Agree to
By
using our Site, you are agreeing to these Terms. Please read them carefully as
they constitute the terms and conditions of a legally binding agreement between
you and the company. You agree that you are solely responsible for any breach
of your obligations under this Terms and for the consequences (including any
loss or damage which Site may suffer) of any such breach.
Using
our Site, even after any change in Terms, you are agreeing to these Terms. If
you dont feel comfortable with agreeing to these Terms as they are, please stop
using our Site, although we’ll be sorry to see you go.
Your ShopAlArab.com Account
Users
may be given the opportunity to register via an online registration form to
create a User account, (your “Account,”) that may allow you to receive
information from us and/or to participate in certain features or access of the
Site. We will use the information you provide in accordance with our Privacy
Policy. With respect to any such registration of your Account, we may refuse to
grant to you the username you request.
You
are responsible for:
·
Providing the
current, complete and accurate information, at the time of registration of your
ShopAlArab.com account, to the best of your knowledge;
·
Maintaining and
promptly updating your registration information on the Web site so that it
remains current, complete and accurate;
·
Creating the
password at the time of registration. You also acknowledge and agree that we
may rely on this password to identify you;
·
All use of your
Account, regardless of whether you authorized such access or use, and for
ensuring that all use of your Account complies fully with the provisions of
these Terms of Service;
·
Using this account
for personal or individual use only;
·
All activities
that occur under your Account.
Prohibited Uses of Our Site
To
protect our Site from being misused, we have made some rules that apply to
every user equally. These rules have been erected solely to ensure that every ShopAlArab.com user enjoys the experience on our Site
without interruption. We reserve the right to terminate your use of the Site
and/or the Account for violating any of the prohibited uses or for any other
reason in our sole and exclusive decision.
You
specifically agree not to:
·
Access or attempt
to access the Site, or any portion thereof, through any automated means,
including but not limited to the use of scripts or web crawlers;
·
Engage in any
activity that disrupts or otherwise interferes with the Site (or the servers
and networks which are connected to the Site);
·
Duplicate,
reproduce, copy, sell, trade or resell the Site for any purpose;
·
Access the Site
other than through the interface that is provided by ShopAlArab.com, unless you
have specifically been permitted to do so in a separate written agreement
signed by an authorized representative of ShopAlArab.com;
·
Use Site for
purposes that are not permitted by this Terms & Condition and against any
applicable law, regulation or generally accepted practices or guidelines in the
relevant jurisdictions.
Prices
Base Currency
All
fees and prices are in UAE Dirhams (AED). You might see prices/fees in your
local currency based on standard currency exchange.
Changing of Prices
Site
prices are subject to modification at any time. Prices may also vary due to a
launching price, a promotional offer or sales. Prices of items that are not in
stock or that are available for a pre-order are valid during its promotional
period after the order was placed. Should the price of those items change with
respect to the pre-order price, Customer will be informed and will have the
possibility to cancel the order. We reserve the right to update prices
displayed on the Site from time to time and once updated, they cannot be
claimed against an order that has already been confirmed or delivered.
Typographical Errors
We
strive for accuracy in all item’s descriptions, photographs, compatibility
references, detailed specifications, pricing, links and any other
product-related information contained herein or referenced on our Site. Due to
human error and other determinates we cannot guarantee that all item
descriptions, photographs, compatibility references, detailed specifications,
pricing, links and any other product-related information listed is entirely
accurate, complete or current, nor can we assume responsibility for these
errors. In the event a product listed on our Web site is labeled with an
incorrect price due to some typographical, informational, technical or other
error, we shall at our own sole discretion have the right to refuse and/or
cancel any order for said product and immediately amend, correct and/or remove
the inaccurate information.
Additionally,
all hyperlinks to other websites from our Site are provided as resources to
customers looking for additional information and/or professional opinion. We do
not assume responsibility for the claims and/or representations made on these
or any other websites.
Orders
Placing an Order
Placing
an order can be done from the Site. Should you place the order from the Site,
you have to be sure that personal data is correct and updated. We suggest
Customers to proof-read the order form several times before validating the
order. We are neither responsible for sending e-mails to the wrong e-mail
address nor for sending parcels to the wrong delivery address if the form is
incorrectly filled-out.
Order Processing Time
You
can expect your order to be processed within approximately 24-48 hours,
provided the items are in stock and there are no problems with payment
verification. We do not guarantee same day-shipping. Orders are not processed
on weekends and holidays.
Order Acceptance Policy
Your
receipt of an electronic or other form of order confirmation does not signify
our acceptance of your order, nor does it constitute confirmation of our offer
to sell. We reserve the right, at any time after receipt of your order, to
accept or decline your order for any reason. We reserve the right, at any time
after receipt of your order, to supply less than the quantity you ordered of
any item without prior notice to you. We may require additional verifications
or information before accepting any order.
Order Acknowledgement
We
will keep you informed of your order status via e-mail. All tracking
information will be emailed to your registered email-ID once your order has
processed or changed its status. You may also acquire your order status and
other live updates by logging in to your Account on our Site.
Cancel Orders
You may request for order
cancellation, provided the order has not already been processed and shipped.
Use this guide to cancel your order.
Product Images
All
product images are for illustrative purposes only and may differ from the
actual product due to product enhancement. Due to differences in monitors,
colours of products may also appear different to those shown on the site.
Product Details
Some
products may have an associated image or photo. These are for reference only
and should be considered illustrative.
Payment
We
currently offers the following payment methods:
·
Online Payment:
Pay by Card (Online) [Recommended]: You can make the payment online using
Master or Visa Card.
·
Payment at the
time of Delivery (For UAE Only):
o
Pay by Card (on
Delivery): You can use your any Master or Visa card at the time of delivery to
make the payment.
o
Cash on Delivery
(COD): You can pay cash to our representative delivering your product.
In
order to protect the Site visitors to the best of our knowledge, we implement
several security policies and certificates. These layers of protection could be
by-passed if the users computer is/was infected with a virus or malicious
software. ShopAlArab.com or its associated partners and employees cannot be
held responsible in such a scenario or circumstance.
We
reserve the right to refuse a delivery or honor an order from a Customer who
has not paid part or the totality of a previous order or with whom a litigious
dispute is in progress. We also reserve the right to take any necessary steps
including legal action in case of outstanding or non-payment of fees by you.
Invoice
The
order form filled out online by the Customer cannot be considered as an
invoice. Regardless of the purchase or payment methods, the Customer receives
an invoice inside his/her parcel when it is delivered. A digital copy of each
invoice is registered in our secure and encrypted data base.
Security
We
will take all reasonable precautions to ensure the security of any payment
details included in your order nevertheless, barring direct negligence on our
part, we cannot be held liable for any losses incurred as a result of
unauthorized access to information you may provide. If you have any queries or
issues regarding security, please contact [email protected]
Customer Service
Should
you have any questions, comments or concerns regarding the Site and/or Services
customer service may be contacted at any time via [email protected] We
strive to return all customer service inquires within forty-eight (48) business
hours.
LIMITATIONS OF LIABILITY
IN ALL
CIRCUMSTANCES SHOPALARAB.COM'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE
PRICE OF THE PRODUCTS SOLD. SHOPALARAB.COM SHALL NOT, UNDER ANY CIRCUMSTANCES,
BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION,
OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY
LIMIT. SHOPALARAB.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES
AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS
OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT SHOPALARAB.COM
HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
If you
are dissatisfied with the Site or any content or materials on it, your sole
exclusive remedy is to discontinue your use of it. Further, you agree that any
unauthorized use of the Site and its services as a result of your negligent act
or omission would result in irreparable injury to ShopAlArab.com and we shall
treat any such unauthorized use as subject to the Terms.
Products
deemed to be super-savers or highly discounted by the company might be limited
by quantity per order and company reserve the right to alter ordered quantity
for such products and or cancel the order with or without consent of the
customer.
We
reserve the right to cancel any unpaid order under any circumstances without
any owed liability towards customer or otherwise, in-case of paid order we
still reserve this right as long as paid amount is returned in full.
Governing Law
This
User Agreement is governed by, and construed in accordance with, UAE law. This
clause will survive any expiry or cancellation of this User Agreement for any
reason.
Updates
We may from time to time modify or change the Terms. The revised Terms will govern your future use of our Site, so we strongly suggest that you visit and review our Terms periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site.
WARRANTY POLICY
All
warranty periods indicated are from ShopAlArab.com, unless otherwise noted, and
are limited by the manufacturer's warranty policies. Actual manufacturer
warranty periods may vary depending on product and manufacturer and may be
longer than the warranty period covered by ShopAlArab.com. Please refer to the
manufacturer's website or product manuals/packaging for more information.
Generally,
the manufacturer's limited warranty will only cover the product for
manufacturing defects and will not cover any physical damage to the product
from misuse, dropping, any damage, etc. In no way does ShopAlArab.com warrant
any product for fitness of use or for representations made by the manufacturer.
Claimable Product(s)
Product(s)
can be claimed for warranty based on the following conditions:
·
Product(s) should
not be in used condition and should not show that it was previously used.
·
Save the original
seal.
·
No software should
be installed or deleted.
·
No unauthorized
software should be installed.
·
Product(s) should
have the complete original packaging (if product was sold in original
packaging).
·
Saved accessories,
consumables included with the Product(s), components, labels, accompanying documentation
and software, and etc.
·
Physically damaged
and/or missing Product(s) cases will only be considered if reported at the time
of delivery.
Unclaimable Product(s)
Product(s)
that cannot be claimed for warranty based on the following conditions:
·
Non-warranty
products (refer to Quick and Hassle-free warranty).
·
Cables wires,
cords, cables which are released by the meter CD, Cartridges, or any Consumable
product.
·
Product(s) which
are refurbished or sold with a special super low price (Marked down products,
Flash Sales, Seasons Sales, Special offers, Today Deals, Open Box, Daily Deals Crazy Offers or any other Product(s) which have been sold with discount) are not eligible for claim.
·
Hygiene and
personal care Product(s) that include but not limited to; wax, perfumes,
cosmetics, and etc.
·
Physically damaged
Product(s)
·
Missing or
incomplete Product(s)
·
Free-size or Multi
color Product(s)
cannot be claimed. (Product(s) listed on the Site as multi-color, free-size, assorted
color, assorted
design, etc. are items on which size/color cannot
be guaranteed and is subject to availability.)
· Product(s) accessories (only main item can be claimed for warranty)
Refund Policy
To
claim for a Refund, please check if the purchased Product(s) fall under the
warranty as per the Warranty Policy. If the Product(s) fall under warranty,
then you can claim for Refund based on the following conditions:
· Customer can only get refund of the items which has warranty.
· Shipping and payment processing charges of 32 Aed will be deducted from the total amount and rest will be provided to the customer.
· Customer can claim for Refund for the purchased Product(s) within 24 hours from the date of receiving the Product(s).
· Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
·
If a coupon,
discount, or special offer was part of the original order, the amount will be
deducted as well.
·
Refunds will be
made through the original mode of payment selected at the time of order
generation.
·
ShopAlArab.com
reserves the right to compensate the claim in terms of Coupon as and when it
deems fit.
Refund Process
If the
Product(s) is qualified for the Refund, then please follow the below process to
claim for a Refund:
·
1. Raise
a Complaint: Use this guide to raise a complaint and
save Complaint Number for future reference.
·
2. Review: Our support
team will review the case and approve the Refund, if qualified.
·
3. Pickup
Process: Once the complaint is approved, the
product pickup process will start it will take a minimum 1 week time period.
o a. Within UAE: The Product(s)
will be picked up by our delivery team for UAE customers.
o b. Outside UAE: Customer
will have to return the Product(s) at his/her own expense to ShopAlArab’s Service Center at P.O. Box: 9158,
Dubai, UAE
·
4. Inspection
Process: After receiving the Product(s), it is
sent for inspection:
o a. Approved: If the
Product(s) is found faulty as per the policy then the Refund process will be
initiated.
o b. Not Approved: For
Product(s) not faulty and claimed due to the Product(s) not being as per
expectations, pickup charges of (AED 40) are applicable.
Return Policy
To
claim for a Return, please check if the purchased Product(s) falls under the
warranty as per the Warranty Policy. If the Product(s) is under warranty, then
you can claim for Return based on the following conditions:
·
Customer can claim
for Return for the purchased Product(s) within 24 hours from the date of
receiving the Product(s).
·
After the 24 hours of the delivery, Product(s) can only be repaired as per the Repair Policy.
· Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
·
Shipping and
payment processing charges of 32AED will be deducted from the total and rest will be given to the customer.
·
If a coupon,
discount, or special offer was part of the original order, the amount will be
deducted as well.
· Returns will only be made via Coupons that can be used to order again the same, similar or any other Product(s) of your choice. Please refer to the Coupon Usage Policy.
Return Process
If the
Product(s) is qualified for the Return, then please follow the below process to
claim for a Return:
·
1. Raise
a Complaint: Use this guide to raise a complaint and
save Complaint Number for future reference
·
2. Review: Our support
team will review the case and approve the Return if qualified
· 3. Pickup Process: Once the complaint is approved, the product pickup process will start process will start it will take a minimum 1 week time period..
o a. Within UAE: The Product(s) will be picked up by our delivery team for UAE customers
o b. Outside UAE: Customer
will have to return the Product(s) at his/her own expense to ShopAlArab’s Service
Center at Dubai, UAE
·
4. Inspection
Process: After receiving the Product(s), it is
sent for inspection:
o 1- Approved: If the
Product(s) is found faulty as per the policy then Return will only be made via
Coupons that can be used to order again the same, similar or any other
Product(s) of your choice. Please refer to the Coupon Usage Policy.
o 2- For Product(s) not faulty and claimed due to the Product(s) not being as per expectations, pickup charges of (AED 40) are applicable.
Repair Policy
To claim
for a Repair, please check if the purchased Product(s) fall under the warranty
as per the Warranty Policy. If the Product(s) is under warranty, then you can
claim for Product(s) Repair based on the following conditions:
·
Physically damaged
and/or missing Product(s) cases will only be considered if reported at the time
of delivery.
·
ShopAlArab.com reserves the right to compensate
the claim in terms of coupon instead of repairing the Product(s) as and when it
deems fit.
·
ShopAlArab.com can facilitate warranty service
between you and the manufacturer for retail Product(s), but will not cover any
expenses incurred for warranty service.
· ShopAlArab.com is limited to the service level offered by the manufacturer or supplier, please read your product warranty information carefully before contacting us.
Repair Process
If the
Product(s) is qualified for the Repair, then please follow the below process to
claim for a Repair:
·
1. Raise
a Complaint: Use this guide to raise a complaint and
save Complaint Number for future reference.
·
2. Review: Our support
team will review the case and approve it, if qualified.
·
3. Pickup
Process: Once the complaint is approved, the
product pickup process will start.
o a. Within UAE: The
Product(s) will be picked up by our delivery team for UAE customers
§ 1- There will be no pickup charges if claim
has been raised within 3 days of the delivery
§ 2- Pickup charges of AED 30 will be
applicable if the claim is made after 3 days of delivery
o b. Outside UAE: Customer
will have to return the Product(s) at his/her own expense to ShopAlArab’s
Service Center at Dubai, UAE
·
4. Inspection
Process: After receiving the Product(s), it is
sent for inspection:
o a. Approved: If the
Product(s) is determined to be defective and it is covered by our warranty
policy, customer will be informed and the Product(s) will be shipped out as
soon as possible when it is ready. For any defective Product(s) you will have
to wait an estimated 2~6 weeks until ShopAlArab.com gets a replacement or repaired
Product(s) back from the manufacturer or supplier.
o b. Not Approved: For
Product(s) not faulty and claimed due to the Product(s) not being as per
expectations, will be returned back to the customer.
Quick and Hassle-free Warranty
Products
with no specific warranty period are deemed as non-warranty items and complaint
needs to be filed within 24 hours from the date of delivery.
Claims
to be accepted based on the following conditions:
·
Product(s) should
not be in used condition and should not show that it was previously used
·
Save the original
seal.
·
No Software should
be installed or deleted.
·
Product(s) has the
complete original packaging (if product was sold in original packaging).
·
Saved accessories,
consumables included with the Product(s), components, labels, accompanying
documentation and software, etc. and their packaging is not damaged.
·
Physically damaged
and/or missing Product(s) cases will only be considered if reported at the time
of delivery.
·
ShopAlArab.com reserves the right to compensate
the claim in terms of coupon instead of servicing the item as and when it deems
fit.
·
For items not
faulty and claimed due to the item not being as per expectations, pickup
charges of (AED 30) and re-stocking fees (15% of product value) are applicable.
·
Free-size or Multi
color Product(s) cannot be claimed for exchange/return. (Product(s) listed on
the Site as multi-color, free-size, assorted
color, assorted
design, etc. are items on which size/color cannot
be guaranteed and is subject to availability.)