Note - Replacement, Exchange or Refund policy is applicable only for the products which have technical issues within warranty period. We can Replace, Exchange or Refund if the product is damaged but customer needs to raise a complaint in our website within 24hrs from the delivery date. No refund or exchange will be given if product has no issues like - damage or technical issues.

Note- Any refund will be processed only for actual product price, delivery charges and processing fee will not be refunded.

CUSTOMER SATISFACTION (STANDARD RETURN POLICY)

o    Return for replacement or exchange with in: 7 days.

o    Return for refund within: 3 days.

o    Restocking Fee: Yes.

This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Terms & Condition policy.

PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW-PRICE PRODUCTS STANDARD RETURN POLICY

o    Return for replacement within: 4 days.

o    No Refund.

o    Restocking Fee: Yes.

This is our Standard Return Policy for Promotional, Deals, Sale, Discount and Selling With Super Low Price Products. Items covered by this policy must be returned for replacement within 4 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Terms & Condition policy.

No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

o    Return for replacement within: 7 days (must be unopened, brand new condition).

o    Return for refund within: 3 days (must be unopened, brand new condition).

o    Restocking Fee: Yes.

o    Warranty: As per mention on ShopAlArab.com website.

Note: Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this means Mobile Phone or Smart Phone is without warranty!

This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging & service product delivery charges will be applicable.

 

THE FOLLOWING CONDITIONS ARE NOT ACCEPTABLE FOR RETURN, WARRANTY AND REPLACEMENT.

o    Any physical damage.

o    Warranty period not indicated in invoice.

o    Mobiles Phones, Smart Phones that are missing with manufacturer label containing model number and part number.

o    Mobiles Phones, Smart Phones that are missing with manufacturer warranty label.

o    Mobiles Phones, Smart Phones with missing parts, box, headphones or any other accessories from the original box.

o    Returned without original invoice.

o    Mobiles Phones, Smart Phones which are not satisfying manufacturer warranty policy.

o    Mobiles Phones, Smart Phones which are not satisfying Customer Satisfaction policy.

TABLETS STANDARD RETURN POLICY

o    Return for replacement within: 7 days (must be unopened, brand new condition).

o    Return for refund within: 3 days (must be unopened, brand new condition).

o    Restocking Fee: Yes

o    Warranty: As Per Mention on ShopAlArab.com Site.

This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be replace or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

THE FOLLOWING CONDITIONS ARE NOT ACCEPTABLE FOR RETURN, WARRANTY AND REPLACEMENT.

o    Any physical damage.

o    Tablets that are missing with manufacturer label containing model number and part number.

o    Tablets that are missing with manufacturer warranty label.

o    Tablets with missing parts, box, headset or any other accessories from the original box.

o    Returned without original invoice.

o    Tablets which are not satisfying manufacturer warranty policy.

o    Tablets which are not satisfying Customer Satisfaction policy.

LAPTOPS, NETBOOKS AND DESKTOPS STANDARD RETURN POLICY

o    Return for replacement within: 7 days (must be unopened, brand new condition).

o    Return for refund within: 3 days (must be unopened, brand new condition).

o    Restocking Fee: Yes

o    Warranty: As per mention on ShopAlArab.com site.

This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replacement or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

THE FOLLOWING CONDITIONS ARE NOT ACCEPTABLE FOR RETURN, WARRANTY AND REPLACEMENT.

o    Any physical damage.

o    Laptops and Netbooks that are missing with the manufacturer label containing model number and part number.

o    Laptops and Netbooks that are missing with the manufacturer warranty label.

o    Laptops and Netbooks with missing parts, box, adapters or any other accessories from the original box.

o    Returned without original invoice.

o    Laptops and Netbooks which are not satisfying manufacturer warranty policy.

o    Laptops and Netbooks which are not satisfying Customer Satisfaction policy.

o    Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

o    Return for replacement with in: 7 days (must be unopened, brand new condition)

o    Return for refund within: 3 days (must be unopened, brand new condition)

o    Restocking Fee: Yes

o    Warranty: As per mention on ShopAlArab.com Website.

This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

THE FOLLOWING CONDITIONS ARE NOT ACCEPTABLE FOR RETURN, WARRANTY AND REPLACEMENT.

o    Any physical damage.

o    Cameras that are missing with the manufacturer label containing model number and part number.

o    Cameras that are missing with the manufacturer warranty label.

o    Cameras with missing parts, box, headphones or any other accessories from the original box.

o    Returned without original invoice.

o    Cameras which are not satisfying manufacturer warranty policy.

o    Cameras which are not satisfying Customer Satisfaction policy.

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR NON-WARRANTIED MODELS ONLY

o    Return for refund not available.

o    Return for replacement not available.

o    Restocking Fee: No

o    Warranty: Not available.

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR NON-WARRANTIED MODELS ONLY

o    Return for refund not available.

o    Return for replacement not available.

o    Restocking Fee: No

o    Warranty: Not available.

This is our Standard Return and Warranty policy for NON-Warrantied Mobiles Phones, Smart Phones. Items covered by this policy cannot be returned.

REFURBISHED OR RECERTIFIED LAPTOPS, NETBOOKS STANDARD RETURN POLICY

o    Return for refund within: 3 days (must be unopened, brand new condition).

o    Return for replacement within: 7 days (must be unopened, brand new condition).

o    Restocking Fee: No

o    Warranty: As per mention on ShopAlArab.com website.

This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

 

 

THE FOLLOWING CONDITIONS ARE NOT ACCEPTABLE FOR RETURN, WARRANTY AND REPLACEMENT.

o    Any physical damage.

o    Laptops and Netbooks that are missing with the manufacturer label containing model number and part number.

o    Laptops and Netbooks that are missing with the manufacturer warranty label.

o    Laptops and Netbooks with missing parts, box, adapters or any other accessories from the original box.

o    Returned without original invoice.

o    Laptops and Netbooks which are not satisfying manufacturer warranty policy.

o    Laptops and Netbooks which are not satisfying Customer Satisfaction policy.

o    Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.